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General Description: Enhance on high quality services focus on customers’ expectation, with timely, efficiency and providing accuracy information to minimize customer complaints. Specific Accountabilities: ? Follow the handling procedures as laid down for customers. ? Process import and export declarations including preparation of necessary documentation. Liaise with customs to rectify and issues. ? Ensure that all customer orders are fulfilled daily and respond shipment enquiries to customers on a timely manner. ? Ensure the accuracy of system transactions and documents creation. ? Work closely with operations and other teams within the project to meet customers’ requirements and solve daily operational issues. ? Track and trace shipments where necessary, i.e. critical orders, delayed orders etc. and communicate progress internally and to customers. ? Preparation of monthly performance reports to customers. ? Receive and process special requirements or instructions from the customers and manufacturers. ? Coordinate and schedule in-country transport movements – collections and deliveries, and communicate to warehouse supervisor. ? Understand and know well the operation cost, give correct quotation to customers for any additional operational requirements and provide billing documents to Finance Department. ? Perform any special duties / projects as assigned by the management. Position Accountabilities: ? Perform services duties (POD collection